Information on returning purchased tickets

HKW has cancelled its events up to May 31, 2020. Purchased tickets can be returned and will be reimbursed. Please contact us via e-mail to or by post (Berliner Festspiele, Schaperstr. 24, 10719 Berlin). Tickets purchased via the HKW webshop will then be reimbursed as credit to the payment medium used for the purchase. If you purchased tickets at the box office or by phone, we will need the tickets (e-mailed scans are welcome, too) and your bank details. You can receive further information on our website or by phone on +49 30 254 89 100 (Mon–Fri, 11am–3pm). Please understand that this cancellation process may take a little time.

We would like to draw your attention to the option of donating the reimbursement sum to one of the following initiatives, which is a way of supporting artists who are especially affected by the current situation.

If you would like to take this option, please let us know by e-mail to which initiative you permit us to transfer your donation. We will then forward the sum directly to them, stating your name.
Thank you!

Current and upcoming program

Jun 10, 2020
Paulinho da Viola Concert
24€/20€ Tickets at the webshop

Jul 5, 2020
Gilberto Gil Concert
28€/24€ Tickets at the webshop

Oct 9, 2020
Martinho da Vila Concert
24€/20€ Tickets at the webshop

Tickets online

You can get event tickets in our web shop. Payment can be made by credit card (MasterCard, Visa, American Express), Paypal or instant bank transfer. Reduced-price tickets are only available at the HKW box office. You can reserve them in advance by phone on 030 – 39 78 71 75.

On site

Haus der Kulturen der Welt
John-Foster-Dulles-Allee 10
10557 Berlin

Daytime box office
Daily 10am–7pm
Also open on event days up to one hour before the event begins.

Evening box office
Evening box office sales begin one hour before the respective event. Reserved tickets that have not been picked up in time are also sold here.


Phone: +49 - (0)30 – 39 78 71 75
Daily 10am–7pm

Via email:

Reserved tickets can be picked up until one hour before the event begins.

Reduced admission

Reduced-price tickets can be purchased on presentation of proof only at the HKW box office. You can reserve them in advance by phone on 030 – 39 78 71 75. Schoolchildren, students, retirees, unemployed persons and recipients of ALG II, recipients under the Asylum Seekers Benefits Act and severely disabled persons are entitled to reduced prices.

Visitors who are holders of mark B disability cards and comparable international IDs are entitled to a free ticket to all events for one accompanying person.
More about accessibility at HKW

Members of the Freundeskreis will also receive reduced-price tickets on presentation of ID.

On the day of an event, berlinpass holders and refugees will receive tickets for 3€ if available.

Reduced admission for Kids&Teens programs

The children of unemployed persons and ALG II recipients, of a severely disabled parent and recipients of benefits under the Asylum Seekers Benefits Act, of berlinpass holders and refugees are eligible for reduced prices for Kids&Teens programs.